Refund/Cancellation Policy
At Yocartz, we are committed to delivering top-quality products. If there’s an issue with your order, we’re here to assist—please follow the process below carefully.
Return Policy
A return request must be raised within 24 hours of delivery.
A complete unboxing video is mandatory, clearly showing the issue (damage, defect, or wrong item).
The item must be unopened, unused, and in original packaging.
Reverse Pickup: If your return is approved, we’ll arrange a reverse pickup or share return instructions.
Returns will not be accepted for:
Products without an unboxing video
Opened or used items
Items damaged or tampered with by the customer
Items returned without original packaging
Refund Policy
Refunds are issued only if:
The item is damaged, defective, or wrongly delivered
The return request is raised within 24 hours of delivery
The returned product passes our inspection
Refund Process:
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Email yocartz2025@gmail.com with your Order ID, a brief explanation of the issue, and the mandatory unboxing video.
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If approved, we will arrange a reverse pickup or provide return instructions.
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After inspection, the refund will be credited within 5–7 business days to the original payment method.
Order Cancellation
Before Shipping: Orders can be cancelled anytime before dispatch. A full refund will be issued to the original payment method.
After Shipping: Orders cannot be cancelled once dispatched. You may request a return if eligible after receiving the item.
📩 Need Help?
For queries related to returns, refunds, or cancellations, contact us at:
Phone: +91-6362799091